FAQ
DISCLAIMER
Skillset Marketplace does not employ or contract service providers, nor does it verify the claims made on individual profiles. This platform serves as a public listing site accessible to anyone. Service providers operate their own businesses independently and on their own terms. Customers are encouraged to take reasonable precautions when engaging the services of any provider.
Service Provider FAQs
Simply click on the “Sign Up” button on our homepage, and fill out the required information to create your profile. Next, select “Add Listing” to input your business details and start advertising your services. If you offer more than one service (e.g. nanny and elderly care services), you can create multiple listings, so you will be found in different search categories.
There is no upfront fee to list your services on our Standard Plan. You can create a profile and advertise your services on our platform for free. However, to book your services, the customer will be required to pay a JMD$250 booking fee. This fee is retained by Skillset Marketplace as a service charge for processing the booking.
To make our platform more appealing to customers, we ask that you offer the customer a JMD$250 discount on their final bill to offset the booking fee.
The Premium Plan gives you all the functionalities of a Standard Plan, but it also allows you to build an online store and advertise goods for sale on our marketplace. This plan requires a monthly subscription fee of JMD$1,800. You may cancel and resume your subscription at any time.
The Skillset Marketplace is a platform designed specifically for Jamaicans who want to monetize their skills, as well as customers seeking to hire them. By advertising on our platform, you’ll reach a targeted audience actively looking for services like yours. You’ll have complete control over your profile and can update your information at any time. Plus, with the ability to get reviews and star ratings, you can drive build trust and attract even more customers to your service.
Booking through our website is our means of verifying your customers. Customers who don’t book your services through the platform cannot leave ratings or reviews. Consistently receiving good reviews enhances your credibility and sets you apart as a reliable, skilled service provider.
Skill Master badges are awarded to service providers who consistently receive high ratings. To earn a badge, you need at least 20 reviews with an average star rating of 4.5 or higher. To maintain your badge, keep up your rating average by providing excellent service.
If your average rating falls below 4.5, you may lose your Skill Master badge. You can regain it by improving your average rating back to 4.5 or higher. Focus on delivering outstanding service and encourage your customers to leave positive reviews.
Absolutely! You have full control over your profile and can update your services, pricing, and any other information as often as needed to reflect your current offerings.
Make sure your profile is complete and engaging. Use high-quality images, write clear descriptions of your services, and encourage satisfied customers to leave reviews.
Our customer support team is here to help! You can reach out via our contact form on the website, and we’ll respond as quickly as possible to assist you with any inquiries or concerns.
When customers select and book your service, your contact information will be shared with them via email. You will also receive the customer’s name and phone number at the email address you signed up with.
Customer FAQs
To book a service provider, start by selecting the parish where you need the service and the category of service you’re interested in. You’ll then see a list of available providers in your area. After choosing a provider, you’ll be prompted to pay a JMD$250 booking fee. Once the service is completed, the provider will offer a similar discount to offset this charge. The final payment for the service will be made directly to the provider using the payment method you both agree on.
Please note: You can only leave a review or rating for a service provider if you book a service through this platform. Your reviews help other customers make informed decisions about reliable and skilled service providers. All reviews will be moderated to ensure they align with the values of this platform.
Once you pay to book a service provider, you will receive that person’s contact information. Your first name and telephone number will also be shared with the service provider.
There is no fee for signing up as a customer. You are, however, required to create a free profile in order to book services and leave ratings and reviews.
Verified customers are able to leave ratings and reviews. To become a verified customer, book a service through the platform and pay the booking fee. Paying the fee verifies that you have engaged a provider for services, and ensures that the reviews and ratings on the platform are reliable. After receiving the service, you can leave a review to help others make informed decisions. Your feedback is valuable to both the providers and future customers.
If you pay the booking fee but do not receive the service from the provider, you will receive a one-time credit for the booking fee, which can be applied toward booking another service provider.
Yes! You can search for service providers in your parish to find the closest options available.
You can become a service provider at any time. Simply register yourself as a service provider and complete your profile to start advertising your services!
When you select and book a service, your name and phone number will be shared with the service provider via email. You will also receive the service provider’s contact information at the email address you signed up with. If you are unable to make contact with a service provider, email info@skillsetja.com to make a report.